Refunds & Cancellations

1Our Commitment

Powerman Technology Training (Pty) Ltd ("PMTT") wants every learner to be satisfied. This policy explains when a cancellation or refund is possible, how much is refunded, and how long refunds take. It applies to all courses booked through this website and is read together with our Terms & Conditions. Card payments are processed by our card payment processor; refunds to cards follow the process in section 5 below.

Requests: info@pmttraining.co.za · 010 023 6151 (Mon–Fri 08:00–17:00), quoting your reference number.

2Cancelling Before Your Course Starts

• More than 7 days before the course start date: full refund of amounts paid, less a 5% administration fee.
• 7 days or less before the course start date: refund of 50% of the course fee paid, or a free transfer to a later intake — your choice.
• Free transfer: you may reschedule to a later intake at no cost if you notify us at least 48 hours before your course start date.

Cancellation requests must be sent in writing (email or WhatsApp) and confirmed by us.

3Withdrawing After Your Course Has Started

• Within the first 2 training days: refund of the course fee less a 25% cancellation charge and less the value of training days already delivered.
• After the first 2 training days: generally no refund, but you may transfer once to a future intake of the same course within 6 months, subject to seat availability.
• No-shows (neither attending nor cancelling) forfeit the fees paid; we will, as a courtesy, offer one free transfer if you contact us within 5 days of the missed start date.

4Cancellations by Us

If we cancel or reschedule a course (for example, insufficient enrolment), you may choose a full refund of everything you paid or a free transfer to the next available intake. We will give you as much notice as reasonably possible. This policy does not cover events beyond our control (e.g. force majeure), where transfers are offered in the first instance.

5How Refunds Are Paid

• Card payments: refunded to the same card. Refunds are initiated within 5 business days of approval and may take 5–10 business days to reflect, depending on your bank.
• EFT / bank transfer: refunded to the original account within 7 business days of approval.
• Cash payments at campus: refunded by EFT to a bank account in your name, within 7 business days.

Refund approval: we confirm the outcome of every refund request in writing within 3 business days of receiving it.

6Accommodation

Free on-site accommodation is included at no charge and holds no cash value, so no refund arises from accommodation.

7Non-Completion & Reassessment

Where a learner is assessed "not yet competent", the first reassessment is included in the course fee and no refund arises from a "not yet competent" outcome. Fees are not refundable where a learner is removed from a course for misconduct, safety violations, or non-attendance, as described in our Terms & Conditions.

8Your Statutory Rights

Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008 or any other law. Where the law entitles you to a better outcome than stated here, the law prevails.